Terms of service

The offer and sale of products on the icnoderm.it website are governed by these General Terms and Conditions of Sale. For any other legal information, please refer to the sections: Privacy Policy and Right of Withdrawal. Before submitting their purchase order, the Customer is required to carefully read these general terms and conditions of sale. Submitting a purchase order implies full knowledge and express acceptance of the aforementioned general terms and conditions of sale. Once the online purchase procedure has been completed, the Customer is required to print and keep these general terms and conditions of sale and the relevant order form, which have already been viewed and accepted.

1. Subject matter

1.1 These General Terms and Conditions of Sale concern the sale of products online via the e-commerce service on the icnoderm.it website. The main characteristics and prices of the products (including any additional costs) are clearly indicated on the website.

1.2 The products sold on the website can only be purchased and delivered to the countries indicated on the Order Form. Any orders for shipments outside these countries will be automatically rejected during the order processing procedure.

2. Parties

2.1 The products are sold directly by the company Icnoderm Srl, with registered office and administrative headquarters in Italy, c/o Sardegna Ricerche, Building 5, Località Piscinamanna, 09010 Pula (CA), tax code/VAT number and registration number in the Cagliari Companies Register No. 03498150923, REA No. 276119 (hereinafter referred to as the Seller).
For any information request, you can contact the Icnoderm Srl eCommerce Department:

  • by email at: ecommerce@icnoderm.it

  • by phone at: +39 070 92435522

  • by post at: Icnoderm Srl c/o Sardegna Ricerche Building 5, Loc. Piscinamanna 09010 Pula (CA).

2.2 These General Terms and Conditions of Sale govern the offer, submission, and acceptance of purchase orders of products on icnoderm.it and do not govern the supply of services or the sale of products by parties other than the Seller that may be present on icnoderm.it through links, banners, or other hypertext connections. Before placing orders and purchasing products and services from parties other than the Seller, we suggest checking their terms of sale, since the Seller is not responsible for the provision of services by third parties other than the Seller.

2.3 The products are sold to the Customer identified by the data entered when completing and sending the electronic order form, with simultaneous acceptance of these General Terms and Conditions of Sale.

2.4 The product offers available on the website icnoderm.it are aimed at adult customers.
If you are under 18, you must first obtain the consent of one of your parents or a legal guardian in order to purchase on the website icnoderm.it.
Remember: this always applies, not only to our site but to all websites you visit on the Internet. When browsing online, if you see or are asked for information you do not understand or find unclear, always ask your parents for help.
By placing an order through this website, you guarantee that you are of legal age (18 years) and have the legal capacity to enter into binding contracts.

2.5 The Customer is prohibited from entering false and/or invented and/or fictitious names in the online order procedure and in further communications. The Seller reserves the right to take legal action against any violation or abuse, in the interest and for the protection of all consumers.

2.6 By accepting these Terms of Sale, you also release the Seller from any liability arising from the issuance of incorrect fiscal documents due to errors in the data you provided when placing the online order, as you are solely responsible for their correct entry.

3. Sale through e-commerce service

3.1 An online sales contract means a distance contract relating to the sale of movable goods (hereinafter Products) entered into between you, as the Customer, and Icnoderm Srl, as the Seller, within the framework of an electronic commerce service organized by the Seller, which, for this purpose, uses the distance communication technology known as the Internet.

3.2 To conclude the purchase contract for one or more Products, you must fill in the electronic order form (hereinafter Order) and send it to the Seller via the Internet, following the relevant instructions.

3.3 The Order contains:

  • a reference to these General Terms and Conditions of Sale;

  • information and images of each Product and the relative price;

  • the payment methods you can use;

  • the delivery methods of the purchased Products and the related shipping and delivery costs;

  • a reference to the conditions for exercising your right of withdrawal;

  • the methods and times for returning purchased products.

3.4 Although Icnoderm Srl constantly takes measures to ensure that the photographs shown on the Website are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution of your computer. Consequently, the Seller shall not be held liable for any inadequacy of the graphic representations of products shown on the Website if due to such technical reasons, since these representations are for illustrative purposes only.

3.5 Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the Information on the right of withdrawal and the processing of personal data.

3.6 The contract is concluded when the Seller receives your Order Form via the Internet, after verifying the correctness of the data relating to your order.

3.7 The languages available to conclude the contract with the Seller are Italian and English, and the applicable law is Italian law.

3.8 Once the contract is concluded, the Seller will process your Order for fulfillment.

4. Order Fulfillment

4.1 By submitting the Order via the Internet, you unconditionally accept and agree to comply, in your dealings with the Seller, with these General Terms and Conditions of Sale.

4.2 Once the contract is concluded, the Seller will send you, by email, an Order Confirmation containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4, and 3.5.

4.3 The Seller reserves the right, before sending the Order Confirmation, to request additional information from you via email or by phone as indicated by you, concerning the Order placed via the Internet.

4.4 The Seller may refuse to process purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect, or in the event of unavailability of products. In such cases, you will be informed by email that the contract has not been concluded and that the Seller has not processed your Order, specifying the reasons. In such cases, the amount previously committed on the Customer’s payment method will be released.

4.5 If the products displayed on the website are no longer available or on sale after the Order has been sent, the Seller will promptly inform you, and in any case within thirty (30) business days from the day following the one on which you sent your order to the Seller, of the unavailability of the ordered Products. In this case, the amount previously committed on the Customer’s payment method will be released.

4.6 The Seller undertakes to deliver the ordered products to the Customer within no later than 30 days from the conclusion of the contract.

4.7 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.

4.8 Icnoderm Srl reserves the right to refuse orders from a customer with whom a legal dispute relating to a previous order is ongoing. This also applies to all cases where Icnoderm Srl considers the customer unsuitable, including, for example, previous violations of contract conditions for online purchases on the Website or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.

5. Sales Prices

5.1 Unless otherwise indicated in writing, all prices of Products and shipping and delivery costs indicated on the website and in the Order are inclusive of VAT and expressed in Euros. The validity of the prices indicated is always and only that indicated on the website at the time the Order is transmitted via the Internet. The prices of Products and shipping and delivery costs may vary without notice. Therefore, please check the final sale price before submitting the related Order.

5.2 All Products are shipped directly from Italy. The prices of Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are exclusive of any costs related to customs duties and related taxes, which cannot be calculated in advance if the shipment takes place to countries where the current legislation requires import charges. In such cases, the existence of any additional costs will be clearly mentioned during the Order entry and review process, without prejudice to the fact that the exact amount of such costs will be communicated by the Carrier to the Customer at the time of delivery of the products.

5.3 These costs are therefore the responsibility of the Customer and must be paid directly at the time of delivery of the Products, according to the instructions specified in the Order Confirmation.

6. Payment Methods

Payment for the Products and related shipping and delivery costs may be made using one of the methods indicated in the order form on icnoderm.it, summarized below.

6.1 Credit and prepaid cards

6.1.1 For online orders on our site, we accept both credit card and prepaid card payments (for example, PostePay) without any additional charge on the cost of the product and shipping. It is understood that you must hold a valid credit card at the time of ordering the Products purchased online and that the name on the credit card must be the same as the billing details. Otherwise, it will not be possible to proceed with the order.
6.1.2 When purchasing online, upon Order Confirmation, the relevant bank will only reserve the amount of the Order from your card’s available funds. The amount will actually be charged to your credit card only at the time of shipment of the purchased products.
6.1.3 If, once you have received the package with your order, you decide to exercise your Right of Withdrawal after payment, the Seller will instruct the bank to credit the refund directly to your credit card.

6.2 PayPal

6.2.1 If you have a PayPal account, Icnoderm Srl allows you to make payments directly using the email and password you registered with on www.paypal.com.

6.3 Cash on Delivery

6.3.1 You can pay for your order directly to the courier delivering the products, in cash.

6.4 Bank Transfer

6.5 Security

At no point during the purchase process does Icnoderm Srl have access to your credit card information (for example, credit card number or expiry date), transmitted via an encrypted connection directly to the site of the entity managing the electronic payment (bank or PayPal). No computer archive of the Seller stores such data.

6.6 Under no circumstances can the Seller therefore be held liable for any fraudulent or improper use of credit and prepaid cards by third parties.

7. Shipping and Product Delivery

7.1 Each shipment contains:

  • the ordered product(s);

  • the related transport/shipping document or accompanying invoice;

  • any accompanying documentation required depending on the country of shipment;

  • any informational and marketing material.

7.2 Home Delivery to the Customer

7.2.1 The purchased products will be delivered by the courier designated by the Seller to the shipping address indicated by the Customer on the Order, with insured shipping. See the Shipping section for additional information on costs, times, delivery methods, and countries served.
7.2.2 Upon receipt of the goods at your home, please check the integrity of the packages at the time of delivery by the courier. In case of anomalies, you must report and note them exactly with the courier and refuse delivery. Otherwise, you will forfeit the possibility of enforcing your rights in this regard.

8. Right of Withdrawal

8.1 Only if the Customer entering into the contract is a Consumer (meaning any natural person acting on the site for purposes unrelated to their business, commercial, artisanal, or professional activity, if any) will they have the right to withdraw from the contract concluded with the Seller, without penalty and without specifying the reason, by notifying the Seller within fourteen (14) days from the day the Customer or a third party designated by the Customer (other than the Carrier) acquires physical possession of the goods. The deadline is met if the Customer sends back the goods before the end of the 14-day period. Please note that, as provided by current legislation, the right of withdrawal is excluded and cannot be exercised if the products you purchased were customized at your explicit request when placing the Order.

8.2 To exercise the right of withdrawal, you have the following options:

  • 8.2.1 By accessing the Return Form within 14 (fourteen) days from the day of receipt of the Products, you may notify us of your intention to withdraw from the contract, indicating which Products will be returned.

  • 8.2.2 Alternatively, you may submit any other explicit declaration of your intention to exercise the right of withdrawal.

8.3 When filling in the Return Form, you will receive all the necessary information for returning the Products.

8.4 The right of withdrawal is subject to the following conditions:

  • The returned Products must be sent back in their entirety and not parts or components of them, even in the case of kits;

  • The returned Products must not have been used or damaged;

  • The returned Products must be returned in their original packaging;

  • The returned Products must be sent back to the Seller in a single shipment. The Seller reserves the right not to accept Products from the same Order returned and shipped at different times;

  • The returned Products must be delivered to the courier within fourteen (14) days from the date you received them;

  • In cases where the Seller, for the purchase of a specific package of Products, offered the possibility to purchase them at a lower price than would normally be applied if purchased individually (e.g., 5×4, 3×2, etc.), the right of withdrawal may also be exercised by returning only some of the purchased products: in such a case, the price will be recalculated using the normal price applied for the purchase of the single product. In all other cases (e.g., bundled sales, promotional offers, etc.), the right of withdrawal may only be exercised by returning all the Products subject to the purchase, excluding any partial return.

8.5 If you exercise the right of withdrawal in accordance with the previous conditions (paragraph 8.4), the Seller is required to refund the amounts paid by the Customer within no more than 14 days from the day on which the Seller was informed of your decision to exercise the right of withdrawal, provided that the Seller has already received the returned goods or you provide proof that you have already shipped them. The Seller will use the same payment method used by you for the initial transaction, unless you explicitly request otherwise and the Seller agrees. By way of example, refund methods may include: credit back to your credit card or PayPal account, bank transfer to your current account, etc.

8.6 In the event of withdrawal, the only costs you will bear are the initial shipping costs of the order of purchased products. All other costs will be refunded by the Seller, including the costs of returning the goods following the exercise of the right of withdrawal (except for any additional costs resulting from your choice of a different and more expensive delivery method than the standard delivery offered by the Seller).

8.7 Icnoderm Srl also undertakes to bear the initial shipping costs of the Products only in cases of damage caused during transport or shipping errors by the Seller. In such cases, the Seller will also refund the shipping costs you paid. The Seller will arrange for an express courier to collect the Product from your indicated address.

8.8 For the return, you must exclusively use the courier indicated by the Seller in the Online Return Form: this way, you will not have to pay the return shipping costs directly, as such payment will be made on your behalf directly by the Seller. Subsequently, the Seller, except as provided in paragraph 8.7 and in cases of returns due to product defects, will deduct from the refund due to you a lump sum equal to the cost previously incurred by you for the shipping and delivery of the purchased products to your home, or the standard shipping costs applicable to your country of delivery. Furthermore, from the moment the purchased products are handed over to the courier indicated by the Seller in the online return form, the Seller releases you from any liability in case of loss or damage to the products during transport.

8.9 If the option of delivering the products to one of the Seller’s authorized stores was made available when filling out the online return form, you may return the Products directly to one of the Seller’s authorized stores. In this case, you will be refunded not only the purchase price but also the shipping costs you had previously paid. From the moment the products are returned to the store, the Seller releases you from any liability in case of loss or damage to them during transport.

8.10 In case of exercising the right of withdrawal, the Seller will issue the corresponding refund within 30 days from the date of receipt of the returned Products, as described above, by crediting the refund using the same payment method you selected when placing the Order.

8.11 If the right of withdrawal is exercised without complying with the above conditions (e.g., after the legal 14-day period, or without completing the online Return Form, etc.), the Seller will return the purchased Products to you, charging you for the additional shipping costs.

8.12 The right of withdrawal cannot be applied to customized products made at your explicit request when placing the Order.

9. Warranty for Non-Conforming Products

9.1 The Seller is responsible for any defects in the products offered on the site, including the non-conformity of items to the ordered products, under Italian law.

9.2 If the Customer entered into the contract as a Consumer (as defined in paragraph 8.1), this warranty is valid provided that both of the following conditions are met:

  • a) the defect appears within the validity period of the product in its entirety, as indicated on the packaging, from the date of delivery;
  • b) the Customer submits a formal complaint about the defect within a maximum of 2 months from the date the defect was recognized;
  • c) the Online Return Form is correctly completed.

9.3 In particular, in the event of non-conformity, the Customer who entered into the contract as a Consumer has the right to have the products brought into conformity at no cost, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract with a consequent refund of the price.

9.4 All costs of returning defective products will be borne by the Seller.

10. Contacts

For any information request, the Icnoderm Srl eCommerce team is at your disposal and can be contacted at the following email: ecommerce@icnoderm.it or at the following address:
eCommerce Office
Icnoderm Srl
c/o Sardegna Ricerche, Building 5
Località Piscinamanna
09010 Pula (CA)

11. Customer Communications

The Customer acknowledges, accepts, and agrees that all communications, notifications, certifications, information, reports, and any documentation regarding transactions carried out relating to the purchase of Products will be sent to the email address provided at registration, with the possibility of downloading the information on a durable medium in the ways and within the limits provided on the Site.

12. Processing of Personal Data

You can obtain information on how we process your personal data by accessing our Privacy Policy.

13. Governing Law, Dispute Resolution, and Jurisdiction

These General Terms and Conditions of Sale are governed by Italian law and will be interpreted accordingly, without prejudice to any overriding mandatory rule of the Customer’s country of habitual residence. Consequently, the interpretation, execution, and resolution of the General Terms and Conditions of Sale are subject exclusively to Italian law, and any related and/or consequent disputes shall be resolved exclusively by the Italian judicial authority.

In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the Customer’s place of domicile or residence, according to applicable law, or, at the Consumer’s choice in case of action brought by the Consumer, by the Court of Cagliari.

If the Customer instead acts in the exercise of their business, commercial, artisanal, or professional activity, the parties agree that the exclusive jurisdiction shall be the Court of Cagliari.

14. Amendments and Updates

The Seller may make changes or amendments to these General Terms and Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Terms and Conditions of Sale in force at the time of the relevant purchase. The new General Terms and Conditions of Sale will be effective from the date of publication on the website icnoderm.it and will apply to purchase orders submitted after that date.